At Zoomies, customer satisfaction is a top priority. We aim to provide a seamless shopping experience, but we understand that sometimes returns are necessary. Our refund and cancellation policy is designed to help ensure the process is as smooth as possible.

Refunds

• We offer a 7-day refund policy starting from the date you receive your purchase.
• Products must be in original, unused condition, with the original packaging.
• Refunds will be processed once the returned items are inspected and verified.
• The refund will be credited to the original payment method within 5–7 business days.

Damaged Products

• If your order arrives damaged, please contact us within 24 hours of receiving it.
• For damaged items, we will assist with refunds, exchanges, or store credit, depending on the situation.

Cancellation Policy

• Order Cancellation: If you wish to cancel your order, please notify us immediately after placing it. We will try to cancel it before dispatch.
• If the order has already been shipped or processed, cancellation may not be possible.

How to Request a Refund or Cancellation

1. Contact our customer service: Reach us at info@myzoomies.in or call us at +91 9833011220.
2. Provide the order details (order number, and reason for refund or cancellation request).
3. Our team will assist in processing your refund, exchange, or cancellation request.

Return Instructions

• Securely package the item(s) in their original condition and packaging.
• Once we confirm the return, ship the item back to us using a trackable shipping method.
• Return shipping costs will be the customer’s responsibility, except in the case of damaged or incorrect items.

Important Notes

• If a returned item is found to be used, or not in its original condition, we reserve the right to reject the refund request.
• Free shipping is available on purchases over Rs 999.

For any further assistance or if you have any questions regarding our refund or cancellation policies, feel free to contact our customer support team. We are here to make your experience as easy and enjoyable as possible.